Steelstofzuiger was broken. It was sent for repair under guarantee and was returned 5 weeks later with no report. After enquiring several times I heard they couldn't find the problem. Then it stopped charging so I contacted lidl again. I did not get an email from their service partner as promised so contacted lidl several times. This involved emails that were ignored and a lot of time waiting to get enough to customer service on the phone. I was told time and time again that I had to wait. They connected me to a very unfriendly dude at the service center who said he would send me a new battery. That also did not happen. Further emails and phone calls later and I was told that the battery will be here around week 34 of 35. The repair was reported in week 27! The service centre called after yet another email to lidl and they said they would also send a new charger as that might fix the problem. Guess what? No charger. So the estimated time of repair (if it is indeed the battery) is at least 7 weeks. As someone with allergies, not vacuuming is not possible so I had to buy another vacuum cleaner. Emails ignored and repairs taking ridiculous times are things that are not acceptable. Telling customer to wait longer is also not acceptable. Lidl customer service used to be fantastic but is not extremely poor.
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