lidl.nl

1.7
1.7 Based on 21 reviews

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Average Rating

1.7

/
5

21 Reviews

5 Star
10%
4 Star
10%
3 Star
0%
2 Star
0%
1 Star
81%

All Reviews

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Antonio marautti
I gotnscammed by some.employyes who workninside lidl ,they sell online lidl.stuff after i reported e

I gotnscammed by some.employyes who workninside lidl ,they sell online lidl.stuff after i reported even customer service dissapired whitnout hive anyhelp is weeks now i try get back my money but no kne answer veey bad service ,please evryone who read dont buy here specialy online please safe ypu money

1
Date of experience: Jan 30, 2026
Antonio marautti
I gotnscammed by some.employyes who…

I gotnscammed by some.employyes who workninside lidl ,they sell online lidl.stuff after i reported even customer service dissapired whitnout hive anyhelp is weeks now i try get back my money but no kne answer veey bad service ,please evryone who read dont buy here specialy online please safe ypu money

1
Date of experience: Jan 16, 2026
So rude delft voorhof

Delft .. So rude they ignore you even when you try to make friendly contact.So i dont anymore Left waiting 10 minuites and it was empty on the self scan.I like the lidl food and especially the fruit and vegetables great quality.But the service is pushing me away .

1
Date of experience: Jan 05, 2026
luca ruitenbach
Diarrhee van hun drop

Diarrhee van hun drop

1
Date of experience: Nov 21, 2025
Ralph Singer
The meat is not of a good quality

The meat is not of a good quality. You have to cut off almost a third of the ribeye steak as it has so much silver skin, sinew and fat. Furthermore, there are small pieces if bone in the steak. Tasteless rubbish. No wonder we were warned not to buy meat from Lidl. We will not be back.

1
Date of experience: Aug 21, 2025
Addison Scott
A bunch of idiots

A bunch of idiots, I order the goods for delivery on August 1st and they deliver them the next day again when no one is home, there are no words, idiot on idiot.

1
Date of experience: Jul 29, 2025
Ignoring customers

Steelstofzuiger was broken. It was sent for repair under guarantee and was returned 5 weeks later with no report. After enquiring several times I heard they couldn't find the problem. Then it stopped charging so I contacted lidl again. I did not get an email from their service partner as promised so contacted lidl several times. This involved emails that were ignored and a lot of time waiting to get enough to customer service on the phone. I was told time and time again that I had to wait. They connected me to a very unfriendly dude at the service center who said he would send me a new battery. That also did not happen. Further emails and phone calls later and I was told that the battery will be here around week 34 of 35. The repair was reported in week 27! The service centre called after yet another email to lidl and they said they would also send a new charger as that might fix the problem. Guess what? No charger. So the estimated time of repair (if it is indeed the battery) is at least 7 weeks. As someone with allergies, not vacuuming is not possible so I had to buy another vacuum cleaner. Emails ignored and repairs taking ridiculous times are things that are not acceptable. Telling customer to wait longer is also not acceptable. Lidl customer service used to be fantastic but is not extremely poor.

1
Date of experience: Jul 06, 2025
Lindy Ross
Lidl Den helder Texelroomstraat is a…

Lidl Den helder Texelroomstraat is a shithole. They charged me twice for the stuff I bought from another supermarket alleging are from their supermarket. I will never go back there. They have camera they should have check it. They are racistssssssss

1
Date of experience: May 23, 2025
Rodney Smith
Terrible customer service

Ordered via online shop and expected delivery. DHL discovered the package was damaged so have returned it to sender, all good so far. But then waiting for LIDL.nl to answer when they will send a replacement item, I will get an answer on that within 4 days. They will have been informed by DHL that the item is being returned so why have they not sent a replacement out immediately?? Really poor customer service

1
Date of experience: May 01, 2025
_lMrFlashl_
Unsafe digital water kettle from Lidl in NL but they don’t take care of the reported complaint!

I have purchased digital water kettle in 2023 and got broken from the handle. I purchased another one in 2024 because I like the model and style but it also got broken from the same plastic piece on the handle in much less than a year of use. This time I contacted Lidl Customer care and reported the situation with reference number 112887543 with photos of the broken piece/incident. They contacted me saying they fwded my complaint to their technical department and that they will contact me within 12 days. It will be almost a month in a couple of days, I sent 2 reminders but nobody takes care…This product is NOT safe!! It’s a water boiler and gets broken on the handle which may cause serious injuries. Lidl, you have to take care of the Safety issues of your products!!!

1
Date of experience: Jan 25, 2025

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