I do love the Lidl and the foods they offer as well as some of the high quality lower priced goods. The reason I gave Lidl a 1 rating is because even though it has been rare, when I do try to contact Lidl with a low quality product that keeps breaking or is not working before the 3 years, a customer has to jump through many, many hoops to get it resolved. Nice to say 3 years but not so nice to make the customer spend weeks interfacing with Lidl to resolve a 3 year guarantee issue. I even supplied them with the receipts, pictures of the defects, and that I still have the box the product came in when purchased! It really irritates me to no end that it is all talk and very little action to resolve a 3 year guarantee on a product. When klantenservice responds to your emails, they do not include the chain of emails going back and forth. Every response is stand alone so good luck tracking the entire chain of emails and holding them accountable. They also tried to send me to their business partner klanten service to resolve the issue but I didn't buy it from their business partner I bought it from the Lidl. So I challenged it and then they sent me to their quality department. Ridiculous!
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