We decided as a family to switch from Aldi to Lidl after many years. Today I visited the Lidl store on Darlington Street, Wigan and unfortunately my experience was very disappointing. We will never go there again.
After completing my shopping in that Lidl shop, I went to the checkout and was informed that the staffed checkout was available for cash payments only. As I was paying by card, I was directed to use the self-checkout instead. While I understand that stores encourage self-service, the self-checkout area was far too small to accommodate a full trolley of shopping.
There was not enough space on the scale to fit all my items, and I was advised by a member of staff that I would need to scan and pay for one bag at a time. This was highly impractical and inconvenient. As a result, I chose to leave my shopping and shop elsewhere.
The experience left me feeling frustrated and undervalued as a customer. I believe checkout policies and store layout should better accommodate customers doing a full weekly shop, regardless of payment method.
I hope this feedback is taken seriously and constructively and that improvements will be made for future customers.
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