I ordered two hats totaling over $100 but was refunded just $40 for items that never arrived. They claimed the items were "damaged in transit". The refund I received was only a small fraction of what I paid after currency conversion. I spent a long time on chat trying to get back another $40, but I still wasn't fully reimbursed. In short, I ended up losing $60. It's a frustrating experience for customers in Australia—best to steer clear.
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