Review Time
I ordered two hats totaling over $100 but was refunded just $40 for items that never arrived. They claimed the items were "damaged in transit". The refund I received was only a small fraction of what I paid after currency conversion. I spent a long time on chat trying to get back another $40, but I still wasn't fully reimbursed. In short, I ended up losing $60. It's a frustrating experience for customers in Australia—best to steer clear.
I purchased two hats for over $100 but only received a $40 refund for items that never arrived. They stated the items were "damaged in transit," and while I got a refund, it was a small fraction of my original payment after currency conversion. I had to wait a long time in chat to get back an additional $40, and I was still not fully compensated. Overall, I lost $60. It's a disappointing experience for customers in Australia—best to avoid.
I ordered a jersey that was supposed to arrive by 12/06, but now it says it will be delivered on January 16th. I mentioned it was a Christmas gift, but now I have to wait to return it, which could take a month for a refund, and I won't have a gift for my child. They haven’t even processed the order yet and refuse to cancel it. They did offer me a coupon, but that feels misleading. I advise against buying online.
The product I ordered didn’t arrive during the promised timeframe. When I reached out to customer support, they told me to wait until the product was received before they could assist. The item was shipped late, and support was of no help. Once it arrived, they said they would take three days to investigate before resolving the issue. I’m still waiting.
The customer service and policies are terrible. They advertise prices that they do not honor. Be very careful when checking out if you decide to go with this company. I recommend avoiding companies that act greedily and suggest finding your hats elsewhere.
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