Shame on me for not doing any research before placing my order… don’t make the same mistake.Ordered a limited edition hoodie in early November. After several interactions with the website’s online chat function (which wasn’t particularly helpful), I finally received a shipping confirmation on 12/1 with the hoodie scheduled for delivery on 12/4.The 4th comes and goes and still, no hoodie. I tried wrangling, again, with the online customer service function and was told, repeatedly, that it was a UPS problem. Well, UPS informed me that the package had never arrived at their facility, and I needed to deal with Lids. Oh. Hooray.Fast-forward to end of story. Five weeks after placing the order, I was finally able to get a person on the phone who proceeded to argue with me that it had shipped and there was nothing she could do. And then suddenly she put me on hold… when she returned to the call, she told me that Lids had NEVER even fulfilled the order to begin with and now the hoodie in question was no longer in stock. So, would I like a gift card? Um. No, thanks. I’ll take a refund. And, in all fairness, I did receive a refund to my credit card within 2 business days.
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