If I could I would give 10 out of 5 * for Liebherr Sales and Service/Support. Purchased a new Fridge Freezer we have been waiting for 5 days to get a delivery confirmation date from the delivery company and started to get a little worried as the delivery time frame was meant to be 5 to 10 days. After contacting Liebherr and asking them to chase their delivery partner, Liebherr Sales responded within less than 24 hours with a list of available delivery dates. After receiving the delivery on time as promised I had to change the door hinges. I followed the instructions half way through when I came across a point which was not clear to me. I called Liebherr and my call was answered within less than one minute by the Sales department because I chose the wrong option. They kindly transferred me to the Service/Support department. Again the call was answered within less than a minute. After talking to Lionel my question was promptly and professionally answered and with accurate information. I had an additional concern which required a query to the "back office" and I was promised a call back within an hour. 10 minutes Later I received the call back with an reassuring answer addressing my concern. We also received a 10 year warranty which I suspect some other reviewers failed to purchase/obtain so I am not sure if all the negative reviews are justified??. Thanks again to the Liebherr Team and especially to Monae and Lionel.
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In 1954, Hans Liebherr started the production of the first fridges in Ochsenhausen, and shortly thereafter, they went into series production. This laid the foundation for Liebherr-Hausgeraete GmbH, which is still the divisional controlling company of all production sites for refrigerators and freezers and manages one of the thirteen product segments of the Liebherr Group.See more
