My order was delivered incorrectly. I ordered and paid for 4× 1.5 L beverages, but received 4× 0.33 L instead. I attempted to use all available support channels: the help section, app, and website, but each time I encountered the same unhelpful chatbot. There was no phone number or way to escalate my issue to a human representative. The merchant confirmed they couldn’t provide a replacement, and I was directed to the service for a refund. Since I was charged for items not delivered, I believe I deserve a refund for the incorrect charges. I hope this issue gets resolved quickly.
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