I was really looking forward to receiving my methylation test results. After sending in my sample, it got lost, but the company did send a replacement kit. The second sample was tested, and I finally got results. I then ordered vitamins, but after two weeks and numerous emails, I only received them after much delay. My password also stopped working, and I had to call to resolve that issue. The support team seems overwhelmed and unable to handle inquiries effectively. Now, I'm waiting to reorder vitamins and haven't received a response in 48 hours. I left a voicemail, but still no reply. It feels like they don’t value my business. When I complained about the delay, an employee mentioned they were a big company and it wouldn’t matter if I canceled my order, but magically, the vitamins shipped out that same day. They seem to prioritize selling over customer care.
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LifeDNA offers DNA-personalized health and wellness products such as reports, personalized lifestyle tips, and meal plans. The company is looking to provide the most secure and reliable consumer genetics platform in the world.
LifeDNA's mission is to inspire people to unlock the power of their DNA so they can live healthier, more fulfilling lives.
