I am another victim of Life Interiors unfair customer service decisions. I purchased a $1200 sofa and when it arrived, it looked like an old dirty couch (it was new but just looked horrid). Another friend was planning to buy one too and when she saw mine, it was an instant OH NO. I contacted them (allow days for them to respond btw) and yes they confirmed that they sent me the right colour. Their web site images for this item were misleading. So I have to pay freight to return (even though there is a store 45 minutes from my home that I could drive to). There is also a 25% restocking fee which will also be deducted from my refund. Very disappointing. Herman Boucle 2 Seater Sofa is the item I am referring too. The fabric looks ugly and dirty on different angles when you see it in person which is why they have no display stock in any of their stores. Updated to say that I did receive the refund and they arranged the freight company which was a good rate and well organised.
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