Review Time
I placed an order in November.
Its March and I still do not have it.
There has been delays with the arrival into the country, delays with shipping and now they have cancelled my delivery twice, after requiring me to be home to accept delivery.
There is simply no way to navigate compensation once they have your money. Steer Clear.
I placed an order in November.Its March and I still do not have it.There has been delays with the arrival into the country, delays with shipping and now they have cancelled my delivery twice, after requiring me to be home to accept delivery.There is simply no way to navigate compensation once they have your money. Steer Clear.
The reviews say it all to be honest. I was hoping for a better experience but even at pre-sales, this company has no accountability. Misleading customers with a specific advertised price but not willing to fulfill orders at prices they’ve listed. It’s not one item, it’s multiple items across their range. Customer service initially confirmed they could see the same pricing on their end, but later reverted their stance to excusing it as issues with them “not approving” their own ads. Diabolical for such a big retailer.
If I could provide negative stars I would. Product purchased on the expectation it would be available end of november as stated. No option to collect the product from melbourne where a warehouse was located. And delivery fee mandatory. Not withstanding that I reluctantly agreed to purchase the product with "free shipping" to melbourne as part of a black friday sale. The product was then delayed and due to arrive 2-3 weeks after the original delivery date and after which I was due to move to South Australia. Life Interiors customer service is horrific. I would never ever ever recommend them. Do not purchase from them.
If I could give a 0 rating, I would. The service has been absolutely shocking. Never experienced anything like it before. And there is so little care and responsibility from each employee I have dealt with. 1 out 2 of my items was delayed for 3 months. Never spoke to a manager no matter how many times I was promised they would call. And only offered me a $50 gift voucher to use with them, knowing very well I never wanted to purchase anything from them again. Then when the bed finally arrived, the size of the slats was incorrect so I still could not use the bed. Gave me their word that I would speak to a manager. Did not happen - big surprise! Called back two days later and they still had not ordered the correct bed slats in. Tried to speak to the person in charge of my case and she did not call back. They just don't care! It is not worth ordering anything from Life Interiors and dealing with the headache afterwards.
In Well I guess I should’ve read the reviews before ordering. If you have a date that you need something by, absolutely don’t order through Life Interiors. They straight up lie about delivery dates. The item I ordered a month ago is now not going to be delivered for another month, despite it showing as ‘in stock’ ‘ships in 2-3 days’ on their site currently. Customer service just provides platitudes, no actual solutions. Horrendous experience.
Terrible experience - ordered and paid for a sofa in full in mid April 2025 with delivery scheduled in August 2025. Then in August we were told September, then later told October, then later December! The final communication was to offer to deliver PART of our order, not the full Sofa (totally pointless). Life Interiors seem to have no systems in place to know when products will be delivered even if you have paid for something in full. My recommendation is to avoid at all costs.
Disgraceful. 4 months for a sofa paid 2000aud and still waiting. All they'll tell you on the phone is "sorry about the delay" Even when asking for a refund?? Don't order unless you are willing to wait for months for a made in China product.
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