Understandably, issues about wait times are an issue for patients needing Fasting bloodwork done is unavoidable. The staff nevertheless are are very good and pleasant
My issue is that I learned through my daughter that my lab results were sent to her fertility clinic aswell as my appropriate doctors for the second time in 2 years
I reported this serious breach of trust the first time last year which resulted in no investigation or report of findings. I was in poor health and was unable to followup.
Just recently, my three physicians received the results (which was confirmed) with my inquiry based on the requisitions. However, my daughter's fertility clinic also received my lab results. It is serious problem that MY results with personal information were mishandled and carelessly shared to a clinic based on my and my daughter's last name? Fortunately, the clinic brought this to my daughter's attention.
I contacted LifeLabs again. Two times I was told the onis was on me to find out how this clinic received my results. This is not possible because I am not a patient there and they cannot devulge this information. After the first complaint the promised escalation and enquiry never happened and was blown off after the second attempt to get this looked into.
It is infuriating that this happened, but the refusal to look into this by LiveLabs demonstrates a lack of interest in investigating and resolving how patients records are handled.
How often does this situation occur and patients are unaware of the mishandling of private personal medical information?
Mistakes happen, but the refusal on the part of LifeLabs to investigate and address this issue is egregious and irresponsible. A lawsuit is waiting to happen!
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Provides laboratory services for patients and clinicians in the community and in hospitals in several cities.
