Tried messaging, 40-minute wait (fair enough it was 10:30 PM). The counsellor just kept trying to diagnose the situation, which I had already stated. They told me to use the same strategies I had said didn't work, and dismissed me before providing much insightful or meaningful advice. I understand that there are limitations of messaging and that they are busy and not trained psychologists, but counsellors. However, when some people call, their lives are at stake, and the service I was providing would not help anyone struggling at their worst.
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