Review Time
I have read other people’s experience and I do not want to be dismissive of them at all but I think a highly depressed mind that has given up on everything is going to be negative wired, so I’m not really sure what the point is of a review on this particular service and what it does.
I acknowledge that Lifeline has trained councillors and there’s an almost procedural way they go about things. However I have had some good conversations with them in my darkest times, I remember experiencing profound grief and sadness and the councillor helped me by talking about how other cultures grieve around the world. This added perspectives outside of my closed, walled in vision and the frustration I was feeling by apathetic social conformity and abandonment of my support networks.
I think that they are there to validate your feelings, gently and without judgement and listen. And really guys, that’s enough. As someone who has been dismissed and misunderstood his whole life, that’s POWERFUL. And actual empathy and human connection is so important in your darkest times. I hope they never get replaced with ai like some people here are suggesting.
I hope whoever’s reading this knows they are not alone and to keep fighting for brighter days. There are amazing people out there who volunteer their time to help others and that is of the greatest humanity and can give you reason to go on just in itself.
Im not your guinea pig or science project. It is absolutely rediculous. Help is available. Take this pill, try that, go here, go there. They had me driving from one end of Australia to the other several times after domestic violence for 10years., traumatised mind you. There was no help. Just me being labeled, judged and crucified. Almost killed and no one cared. Mocked me, well i gave it back to them in spades. Its all so absolutely useless. They arent good people. How ive survived all the crap ive been put through is a mericle. Ive proved you all wrong. Yeah! No wonder people take their lives ringing these lines. Its confusing for people. Everyone has an oppinion, make certain its ur own is all i can say. These people only feed off your pain. They do not care. They will mock you. I dnt believe anyone cares. Best thing you can do in this lifetime is stop caring for people like this who do not care for you. Do not ring here as you will only be filled with confusion. There is a lot of discrimination everywhere has been my experience and the saddest part was i had not one of those labels. There was no such pill required. Terrible what ive been through. Seriously it is absolutely disgraceful to be stuffed around so much. Yeah. I did it myself. Ill never be ringing here for as long as i live. Ive donated all my life. Thanks for nothing. Never again. There was never anything wrong with me in the first place. There was no chemical imbalance. Just a resilient human being covered in s..., ive shook that off. Im a diamond that cnt break. Many have tried n failed.Im aware.My honest advice, Tell no one F... a..Why people are told to ring lifeline on the news has to be some kind of set up to ruin peoples faith in society is all.
I refuse to be treated like a test subject. The situation is utterly absurd. While help is advertised, my experience involved endless suggestions to take this pill or visit that place, all while I was recovering from years of trauma. I traveled across the country multiple times, only to find no real assistance, just judgment and labeling. It felt like no one cared, and I faced mockery instead of support. Surviving this ordeal feels miraculous. It's no surprise that some individuals feel hopeless after contacting these services. Everyone has an opinion, but make sure it’s your own. The system seems to thrive on your pain rather than provide genuine help. In my experience, there's widespread discrimination, and I didn't even fit the expected labels. I don’t believe I needed any medication; I simply had to rely on my own resilience. I will never reach out to this service again after all I've endured. I’ve given so much, but received nothing in return. There was never anything wrong with me. I’m strong and unbreakable, despite the challenges I’ve faced. My advice? Keep your struggles to yourself. The promotion of these hotlines feels like a setup to undermine faith in society.
I rang to get advice about a relative not doing very well. The "councillor " I use the term loosely, wasnt helpful at all. Just repeated the same thing in different ways, and made it about me and how I'm doing. I don't need help for me, I need help so I know how to help my relative who isn't doing well ! Don't waste your time ringing life line . Nit very helpful at all
They literally just let me sit there waiting in a 9/10 crisis. I waited 17 minutes before they responded and it was some generic response about how their team cares about my well-being. What a load of absolute bs. The only thing that stopped me ending it all after that cherry on top 'conversation', was a stranger in the street on the way to do so.
Unfortunately I went to leave a review but read the ones left prior. OMG. They are saying the same negative things as myself especially in regards to the suicide issue. I felt as if the conversation was scripted and after speaking with others who mentioned this to me personally and now reviews here saying the same...why are they still going? Because there is no other counselling service 24/7. The suicide thing I believe just a funding thing as they ask at ridiculous times within 2 or 3 minutes when it's not needed and if you ask them not to ask THE question they still do. By the way the cut off point for a call is 30 minutes unless you mention suicide even if you tried 40 years ago but won't extend much beyond half hour.
Texted and Emailed LifeLine. Told them I was suicidal and gave context.The person on the email told me: Thanks for your interest with our services. Unfortunately, we are not dealing with a suicide. Can you please call this number 0800 567-567. I wish you all the best.So essentially, I was dismissed on the email and told to deal with it myself. With the Whatsapp text it felt like I was talking to a robot. None of the responses were in context to what I was saying. It felt like this guy was reading questions from a general script and everytime I would answer a question he would just ask me the next question on the script without actually listening to what I said in my response and commenting on what I shared. I asked about their services and he told me what they offered and what I prefer. I told him what I prefer and why. He just responds with the procedural like "You are brave and have taken a hard step contacting us." Like okay I know. And?It felt like all the pressure was on me to uphold the conversation and that's not great when you already have the pressure of ending your life. If I didnt respond to that statement, he would've definitely left me hanging. After half hour of waiting to hear if he would actually say something I can respond to, I realised this guy was gonna leave me hanging, so I just responded "Okay." because what am I now supposed to say. The procedural, general, ticking off of a list of questions without actually listening to my answers started.It's like:Counselor: " How do you feel about that?"Me: Gives a detailed desriptionCounselor: "Anyway what would you say to someone if they were you?"Me: Gives a detailed descriptionCounselor: "Anyway. How long have you been feeling this way?"Some questions are also rhetorical. You tell them you're suicidal and distressed and they will still ask questions like "So it sounds like you've been feeling this for a long time and it weighs heavily on you , right?" If a persons feelings weigh so heavy they're willing to kill themselves, then is it not obvious that it weighs heavy. You will be going nowhere slowly.It feels like its just another day for them and they only care about the procedure. I had to remind the counselor that people's lives are at stake.I feel more listened to with ChatGPT than with the counselors from LifeLine. And it's sad because LifeLine is literally supposed to be peoples lifeline. I thought to myself that I could actually do a better job of helping people like me than the 'trained counselors' and I'm not a professional at all. They don't get down to specifics or the root of your problem. I wasn't even asked why I want to die and I think that is the first questions, besides finding out about access you have to support systems, you should ask someone in order to know how to help them.And it's just sad to think how many people actually died reaching out for help and realising their last resort doesn't actually care about them, isn't equipped to help them and is not even listening to them.You will get no real help or advice. Just a bunch of rhetorical questions and procedural politeness.
Tried messaging, 40-minute wait (fair enough it was 10:30 PM). The counsellor just kept trying to diagnose the situation, which I had already stated. They told me to use the same strategies I had said didn't work, and dismissed me before providing much insightful or meaningful advice. I understand that there are limitations of messaging and that they are busy and not trained psychologists, but counsellors. However, when some people call, their lives are at stake, and the service I was providing would not help anyone struggling at their worst.
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