I have read other people’s experience and I do not want to be dismissive of them at all but I think a highly depressed mind that has given up on everything is going to be negative wired, so I’m not really sure what the point is of a review on this particular service and what it does.
I acknowledge that Lifeline has trained councillors and there’s an almost procedural way they go about things. However I have had some good conversations with them in my darkest times, I remember experiencing profound grief and sadness and the councillor helped me by talking about how other cultures grieve around the world. This added perspectives outside of my closed, walled in vision and the frustration I was feeling by apathetic social conformity and abandonment of my support networks.
I think that they are there to validate your feelings, gently and without judgement and listen. And really guys, that’s enough. As someone who has been dismissed and misunderstood his whole life, that’s POWERFUL. And actual empathy and human connection is so important in your darkest times. I hope they never get replaced with ai like some people here are suggesting.
I hope whoever’s reading this knows they are not alone and to keep fighting for brighter days. There are amazing people out there who volunteer their time to help others and that is of the greatest humanity and can give you reason to go on just in itself.
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