We recently ordered a bedroom suite from Lifely, and unfortunately the delivery experience with their courier, Ship 2 Anywhere, was extremely disappointing.We were given a 12pm–5pm delivery window, but the courier refused to provide a simple 15-minute call or text when they were on their way. The unit is in the final stages of renovation and no one currently lives there, so we needed a rough arrival time to ensure someone could be there to let them in. Despite explaining this, they still refused and said they would “leave it in a safe spot” and notify us once it was delivered.When we arrived at the unit, the bedroom suite had been left in the foyer, with no message or notification that the delivery had occurred.This is totally unacceptable, especially when we had specifically requested communication.The lack of basic customer service from the courier reflects poorly on Lifely. Lifely should seriously reconsider using Ship 2 Anywhere if they don’t want to lose customers over issues like this.I would not use this delivery company again.
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