Review Time
I had a wonderful experience with Lifely. The customer service is more than amazing — they are truly everything. So kind, attentive, supportive, and genuinely caring from start to finish.
The sofa is incredibly comfortable and has completely changed my weekends I can finally relax properly. My office chair has also made long work hours so much more comfortable.
Beautiful products, great quality, and outstanding service. I highly recommend Lifely!
We purchased lifely kid bed from them. The wait was over 4 months just to receive bad quality product. I wish the made it clearer that the bed doesn’t come with bed slate, it sits directly on the floor with no ventilation whatsoever. We requested a refund as per website policy but got ghosted, tried emailing them and life chat to them got no response and it’s been over a week already. There is absolutely no after sale customer service. The quality of the bed is just as terrible, just some foams that hold the bed together definitely not worth 800$. I left my review on the website just for them to delete it. Save yourself the headache and go buy somewhere else.
After reading dozens of mixed reviews (as well for the company response) I decided to give it a go. I thought the ETA on pre-orders products were added due to the bad reviews of delays. But no, that was already there and it is just click bait to make consumers purchase without having a shipment coming.
Timeline:
Bought during black Friday sale with due date to dispatch 20th December.
End of December, I reach out as date in website has changed to January and I did not get notified. After 6 emails got a new eta of 19th of January and the promise of a partial refund as compensation, I accepted.
Fast forward january 22Th, no refund and no notification. And website showing now due date end of February. Once more after me reaching out, 3 days later got a full refund processed (money yet to come).
Unbelievable. The amount of sales this company misses its insane and so easily avoidable.
I would NOT purchase from this store or recommend it. I bought a toddler bed I September and emailed 2 weeks after to see where it was. They advised it was on pre-order, even though this wasnt what was stated on their site. They said it would be delivered the first week of December instead. I then had to email again the 2nd week of December, as it hadn't been shipped. They replied saying the 1st week of January it would be sent. I had to email them again mid Jan as nothing had been sent yet again and they advised end of January. They are an absolute joke and they never contacted me at any point to apologize and say that there were delays, I always had to contact them first to find out the bed would be coming later. It took 4 months from me purchasing to demanding a refund for a bed that never arrived and I dont believe would ever be sent.
I didn't receive the hardware pack with my purchase of the Tate TV Unit. It took 2 1/2 weeks to receive this after numerous emails to customer service. Once received and we started to finally assemble the unit, we discovered that the 2 division panels were the wrong size and didn't match the size of the support pillars, so once again we were unable to complete assembly. Now who knows how long I will be waiting for the correct parts to be sent out. I have people coming over for christmas and won't have my living area looking its best because of this issue. Hugely disappointing.
We recently ordered a bedroom suite from Lifely, and unfortunately the delivery experience with their courier, Ship 2 Anywhere, was extremely disappointing.We were given a 12pm–5pm delivery window, but the courier refused to provide a simple 15-minute call or text when they were on their way. The unit is in the final stages of renovation and no one currently lives there, so we needed a rough arrival time to ensure someone could be there to let them in. Despite explaining this, they still refused and said they would “leave it in a safe spot” and notify us once it was delivered.When we arrived at the unit, the bedroom suite had been left in the foyer, with no message or notification that the delivery had occurred.This is totally unacceptable, especially when we had specifically requested communication.The lack of basic customer service from the courier reflects poorly on Lifely. Lifely should seriously reconsider using Ship 2 Anywhere if they don’t want to lose customers over issues like this.I would not use this delivery company again.
I purchased two of the Cushie Modular Sofas in double and queen, and they're absolutely incredible. We have one in our dining room and one in the spare office and they're so supprotive and comfortable as both a lounge and bed. We love them!
After reading dozens of mixed reviews (as well for the company response) I decided to give it a go. I thought the ETA on pre-orders products were added due to the bad reviews of delays. But no, that was already there and it is just click bait to make consumers purchase without having a shipment coming.Timeline:Bought during black Friday sale with due date to dispatch 20th December. End of December, I reach out as date in website has changed to January and I did not get notified. After 6 emails got a new eta of 19th of January and the promise of a partial refund as compensation, I accepted.Fast forward january 22Th, no refund and no notification. And website showing now due date end of February. Once more after me reaching out, 3 days later got a full refund processed (money yet to come).Unbelievable. The amount of sales this company misses its insane and so easily avoidable.
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