I had an extremely disappointing experience with the service. After honestly completing surveys and redeeming points for a gift card, my account was unexpectedly suspended, and my redemption was reversed without any clear explanation. What exacerbates this situation are the conflicting responses from the support team: one email claimed the voucher was 'not available,' while customer support later insisted the points were reversed due to my account suspension, not voucher issues. Although my points were eventually restored, I remain unable to redeem them, rendering the restoration pointless. Despite numerous follow-ups, the service: refused to provide a clear explanation of the violation, maintained that the suspension decision is 'upheld,' and offered no resolution path. This situation feels unfair and misleading — earning points, having them restored, yet being unable to redeem them without transparency. Based on my experience, I cannot trust the reward system or account management of this service. Not recommended.
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