I, also, was charged and didn’t receive my product. Also, two times on hold for > 30 minutes. I had automated shipment that didn’t show up with no notification. Sent 2 emails. Requesting refund as I needed to switch to a different food. Absolutely no response. Suggestion: if you know call volume is high, hire more people. You lost this customer.
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Our company was born out of a belief that both people and pets deserve healthier, more effective products to help them lead more fulfilling and abundant lives. We are absolutely firm in our commitment to provide safe and effective products that satisfy this principle.
