I was referred to LifeStance by my PCP and received multiple emails and texts prompting me to schedule an appointment. I used the online system, carefully chose a provider, and received a confirmation for an appointment three weeks out.
When I arrived, I was told my appointment didn’t exist because it was booked online. The front desk staff member, Meg, told me I would be rescheduled and attempted—without my consent—to place me with a different provider, stating the one I chose wasn’t accepting new patients. When I declined, her attitude became dismissive and very unprofessional.
This is unacceptable for any setting, but especially for a mental health provider. If the online system isn’t reliable, it shouldn’t be offered. Experiences like this can seriously impact patients who may already be vulnerable.
It’s been two weeks, and no one has followed up. I’ve shared this with my PCP and would strongly caution others to think carefully before using LifeStance.
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