Review Time
The therapists and doctors are great, however the billing department is horrible. My bill is incorrect. I have receipts and bank withdrawals for 8 payments. My patient portal says I have made 3 payments. I have tried many times to message the billing department to get it corrected only to get the same canned response and the copy of the incorrect statement with the non matching payments. There is no phone number to call to get a person. I can not reply to the message as it says that option is not available so have to write a new message each time. I go in and talk to the people working there and they his some buttons and find my payments and give me receipts but those receipts do not show up on the portal and my bill continues to grow and not show the payments.
Billing details keeps asking for copay. First 4x it was for $70. Then last 3x $35. I've called my insurance 2x, confirmed i have zero finanical responsibility. Gave billing dept benefit info, who i spoke to, and call reference numbers. I received my eob and confirmed ins paid 100%. They are now sending me a text and email i owe $35. The last 2x I've call, spoke to both Cy and Mike, confirmed 0 is my responsibility but it's still pending review.
This company is a nightmare. You have to do certain things like schedule an appointment through their portal, but if you need to cancel an appointment it must be done over the phone at the right regional phone line. eaven if you jump through all those hoops and cancel a week in advance, you will be charged because this business is a disaster. Then you will spend an hour or two trying to get through to a billing office that is not open normal business hours and you will sit on hold for over an hour only to be told that they can't confirm the cancellation and will charge you anyways. Save your sanity - AVOID this company
I am really impressed with the friendliness of the staff. This being my first visit, I've only had initial appointments. I've struggled to trust doctors in the past, feeling unheard and not receiving the help I needed. However, I am currently impressed and feel fairly confident that I will receive the care I need here.
It started out rocky, as I was assigned to a therapist for my depression and anxiety medication. I liked her, but
I had three instances where there was mistakes made between the pharmacy and her, which caused me to go thru withdrawals (class 4 narcotic) because I had to wait for the therapist to see my message on the portal. It always included a weekend which only added to the time I was without my anxiety medication.
I asked to be assigned a new therapist, which has been absolutely wonderful.
She truly cares, and is slowly taking me off the drugs I’ve been on for 15 years. She suggested that I take a swab test, that looks at your DNA and can tell the drugs that are the best for me, and the worst. Almost every drug I had been taking, showed up red which means they are not working for me effectively.
I cannot say enough about Lora, she has been great therapist for me and you know she really cares!
The doctor is incredibly attentive to my daily experiences with bipolar disorder. Unlike quick evaluations, my sessions typically last half an hour to three-quarters of an hour. She genuinely cares and listens to my addiction and anxiety concerns. Her kindness, patience, and expertise are unparalleled. I highly recommend her!
Claim your business profile now and gain access to all features and respond to customer reviews.
finesseclinics.com
perfectsmile-dental.com
jollynova.com
releaf.co.uk
reliablecanadianpharmacy.com
flattummyco.com
healingcouples.org
whitesbeaconsfield.co.uk
mytrustmedical.com
zencare.co