My order no is #200019755 I’ve added because TrustPilot was told I left review for wrong company, it is correct.My advice is ‘Read and understand’ the T&Cs, this means that goods can be sent out that are far from perfect and nails not hammered flat is considered “Rustic”We ordered a Jali Sheesham drum chest of drawers and had to chase delivery right before Christmas as it wasn’t the few day delivery we thought we were getting. We were told it was sent via Parcelforce and they should have told us it was coming that day as it was a service they laid them for and they would contact us. They didn’t and it arrived end of that day and we had no communication, it was just lucky as we were heading out the door.Sadly the unit had nail heads poking out the top, we raised a complaint to be told it’s in the T&C’s to expect this…who reads T&C’s these days when buying items of furniture …As per our T&C:All our furniture is made from quality natural wood and accordingly appearances may vary. Some woods will mellow with age and exposure to sunlight. When you are purchasing our furniture, you are buying handmade furniture where varying degrees of distressing is generally applied. This is very much intended and makes each piece totally individual as desired by the craftsmen. We sell some ranges which are rustic designs with varying degrees of distressing from piece to piece; this may involve wood splits, wood filling, knots, purpose distress/scratch marks, antiquing etc. Certain degrees of filler will be used on Indian, sheesham and oak furniture, this is common and very much part of the manufacturing process. Please note that our Indian items are usually of a very rustic nature and a heavy distressing is usually applied, this may appear as a dulling or rubbing effect to the waxed finish, knotty and grainy woods are used, this is as intended by the supplier. Sheesham wood, which is used in the Jali and Cuba Sheesham ranges is characterised by contrasting light and dark wood tones. The variety and patterning of the tones is unique to each piece, and this is very much part of the natural appeal of these rustic pieces.Anyway they offered to send out some complimentary stain worth £25 on 20th Dec, it never arrived! We accepted rather than do a return and thought we will try to bang nails down and stain fill the area.I chased last week they said they would resend…it took a week to come. We really cannot say we were overly impressed I am afraid, our this experience could have led to more purchases but this experience has been off putting. All our furniture is Indian Rosewood, Sheesham & Mango wood, so it was a new one on us that nails being left not banged in should be acceptable. Whilst Taz in customer services was always very responsive and we truly appreciated that, the whole experience was not great.
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Lifestyle Furniture is a furniture specialist, and we pride ourselves on sourcing and supplying high-quality furniture at great prices. We offer you excellent customer service, and amazing products with fantastic savings.