Product took a long time to arrive, and was defective upon arrival. Multiple emails back and forth, with photos to prove item was defective/non-working. When the company finally accepted that the product was defective, they said a new one to ship would not be ready for almost 2 months. With that not being satisfactory, I asked for a refund and offered to ship the defective unit back (as long as I received a shipping label). They instead offered a $42 partial refund for me to take the unit to a local electrician to be fixed. When I responded no to that offer (a NYC electrician will cost more, and it's not my responsibility to fix the broken unit sent), they then offered a $62 partial refund for the 'ease' of not having to send back the unit.
I paid $168.99 for the unit, and called out that this solution was not acceptable, and that only a full refund would do — as is proper customer service. I asked for attention to a final resolution, as at this point it's been two weeks of back and forth emails — and reminded them that as a customer I can share bad reviews if needed (hoping that would push towards a final, satisfactory solution).
No email was returned, and this morning upon emailing a follow up, my email bounced back saying 'Your message wasn't delivered to service(at)lightcollects.com because the address couldn't be found, or is unable to receive mail.' I'm assuming this means they blocked my email.
I have the entire email thread to back this all up. I am appalled at this experience, and pissed at the loss of $168.99 — no small amount. I would love the company to rectify the situation, and am happy to improve my review if so. Otherwise, I would say to absolutely stay away from this company. The circles they went in to avoid taking responsibility for accepting the return of a defective unit — and then essentially stealing my money is wild!
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