Review Time
If I could rate 0 stars I would! This is either an extremely poorly ran company or a complete scam! I ordered a ceiling fan from them Jan 17th and as of today Feb 25th it has still not arrived. The tracking they provided shows that the carrier they use UPS, is still awaiting the parcel from the company! The original email showed the delivery date would be between Feb 2nd to the 21st. I’ve emailed them twice (there is no phone number provided) with no response. I’ve asked for my order to be cancelled and nothing so far…buyer beware!
Absolutely do not purchase form this website if you have any thought of returning. Lights took more than a month to even ship. Their "return policy" on the website is a complete scam. Says money back gaurnetee.... after exchanging emails (over 20) with the same email they have posted for every one of these reviews - they continue to tell me they can not let me return it and will offer $20 or $40 for "my troubles"... I paid over $100. They now claim they "are a small company who can not afford a full refund".... Best part, if you leave a bad review on their direct website, it disappears.
DO NOT USE THIS COMPANY
Product took a long time to arrive, and was defective upon arrival. Multiple emails back and forth, with photos to prove item was defective/non-working. When the company finally accepted that the product was defective, they said a new one to ship would not be ready for almost 2 months. With that not being satisfactory, I asked for a refund and offered to ship the defective unit back (as long as I received a shipping label). They instead offered a $42 partial refund for me to take the unit to a local electrician to be fixed. When I responded no to that offer (a NYC electrician will cost more, and it's not my responsibility to fix the broken unit sent), they then offered a $62 partial refund for the 'ease' of not having to send back the unit.
I paid $168.99 for the unit, and called out that this solution was not acceptable, and that only a full refund would do — as is proper customer service. I asked for attention to a final resolution, as at this point it's been two weeks of back and forth emails — and reminded them that as a customer I can share bad reviews if needed (hoping that would push towards a final, satisfactory solution).
No email was returned, and this morning upon emailing a follow up, my email bounced back saying 'Your message wasn't delivered to service(at)lightcollects.com because the address couldn't be found, or is unable to receive mail.' I'm assuming this means they blocked my email.
I have the entire email thread to back this all up. I am appalled at this experience, and pissed at the loss of $168.99 — no small amount. I would love the company to rectify the situation, and am happy to improve my review if so. Otherwise, I would say to absolutely stay away from this company. The circles they went in to avoid taking responsibility for accepting the return of a defective unit — and then essentially stealing my money is wild!
Product took a long time to arrive, and was defective upon arrival. Multiple emails back and forth, with photos to prove item was defective/non-working. When the company finally accepted that the product was defective, they said a new one to ship would not be ready for almost 2 months. With that not being satisfactory, I asked for a refund and offered to ship the defective unit back (as long as I received a shipping label). They instead offered a $42 partial refund for me to take the unit to a local electrician to be fixed. When I responded no to that offer (a NYC electrician will cost more, and it's not my responsibility to fix the broken unit sent), they then offered a $62 partial refund for the 'ease' of not having to send back the unit. I paid $168.99 for the unit, and called out that this solution was not acceptable, and that only a full refund would do — as is proper customer service. I asked for attention to a final resolution, as at this point it's been two weeks of back and forth emails — and reminded them that as a customer I can share bad reviews if needed (hoping that would push towards a final, satisfactory solution). No email was returned, and this morning upon emailing a follow up, my email bounced back saying 'Your message wasn't delivered to service(at)lightcollects.com because the address couldn't be found, or is unable to receive mail.' I'm assuming this means they blocked my email. I have the entire email thread to back this all up. I am appalled at this experience, and pissed at the loss of $168.99 — no small amount. I would love the company to rectify the situation, and am happy to improve my review if so. Otherwise, I would say to absolutely stay away from this company. The circles they went in to avoid taking responsibility for accepting the return of a defective unit — and then essentially stealing my money is wild!
I ordered two lights. One was for a utility room and has a brighter light, the other was for a bedroom and has a bit of a softer light. I appreciated the ability to know the brightness of the lights before ordering. They were easy to install, and add a very nice finished look to both rooms. There were no issues with the quality of the lights and I am very happy with my purchase.
Agree with all of these reviews. Total scam and terrible quality. I emailed their customer service explaining that I was unhappy with the quality and wanted to return the light as the electrical cord wasn’t even the proper measurement, received one response telling me to “cut the cord” and haven’t heard a response since then. terrible.
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