This company is a scam.Sold a product that wasn’t in stock. I wasn’t given notice at the time and a week later reached out to them to ask where my package was. Here’s the response:“We are sorry that the fixtures you purchased are out of stock currently, and it is expected to be available in early January. Please be assured that we will arrange shipment as soon as the light is available. It takes 2-3 business days for the light to arrive at your shipping address from our warehouse in CA. Could you kindly wait a bit more?”I notice that the light is still available for sale a week later with no indication it’s not actually in stock. I bring this up and ask for my money back because this is shady practice. Their response:“Thank you for reaching out, and we sincerely apologize for the inconvenience. Occasionally, there may be a slight delay in the system updating product availability, and we’re very grateful that you brought this to our attention. We will report this to our technical department for further verification and improvement.If you are willing to wait a little longer, we would be happy to offer an extra 5% refund for the inconvenience. Alternatively, if you prefer, we can help you exchange the light for another fixture that is currently in stock. You can send us a link or a picture of the alternative fixture, and we’ll assist you in adjusting your order accordingly.”My options apparently aren’t getting a refund. My credit card company disagrees. I don’t know what’s going on with this company but this is effectively a scam and I advise anyone to avoid them entirely.
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Founded in 2010, LightFixtureUSA have curate a comprehensive lighting website, offering a diverse range of lamps, fixtures, and LEDs sourced from our specialized manufacturing facilities. Our company proudly operates its own vintage modern lighting manufacturing facilities across the USA, Mexico, China, and Vietnam. Your satisfaction is our priority, and we value your feedback immensely as it enables us to enhance our operations for you and fellow customers. Please take a moment to share your honest thoughts. Whether it's praise or constructive criticism, we welcome it all. If we've exceeded your expectations, we'd greatly appreciate a positive review!See more
