Review Time
We were able to find fixtures that pretty much reflected the design we were trying to achieve. The price was alright but the quality was a bit flimsy. Thin sheet metal. Plastic ABS components serving as primary structural features. So, it was not a huge surprise when one of the three fixtures we purchased broke. The weak link was the ABS which was holding the weight of the glass and bulb. Somebody must have bumped against the fixture and that was all it took.
Anyway, what I was surprised about was LFUSA's willingness to replace the entire fixture. Frankly, I don't know how else it could be repaired since it was permanently wired together. NOT a great design. But they replaced it and it was reinstalled a week later. I was very surprised given the horror stories I've read.
I'd still advise caution but they did what they needed to do, so I guess I can't complain.
We were able to find fixtures that pretty much reflected the design we were trying to achieve. The price was alright but the quality was a bit flimsy. Thin sheet metal. Plastic ABS components serving as primary structural features. So, it was not a huge surprise when one of the three fixtures we purchased broke. The weak link was the ABS which was holding the weight of the glass and bulb. Somebody must have bumped against the fixture and that was all it took. Anyway, what I was surprised about was LFUSA's willingness to replace the entire fixture. Frankly, I don't know how else it could be repaired since it was permanently wired together. NOT a great design. But they replaced it and it was reinstalled a week later. I was very surprised given the horror stories I've read.I'd still advise caution but they did what they needed to do, so I guess I can't complain.
I read all of these horrible reviews after placing an order with lightfixtureusa and got really panicked, so I'm sharing my experience. We ordered a big drum fixture- it arrived quickly, we received email notifications from the company verifiying the order and tracking, and the light arrived in excellent condition. It wasn't a fancy or expensive fixure so I have no comparison for quality. The box was clearly marked Made in China and I definitly got that vibe from the website, but we had a perfectly fine experince with this company and it seemed legit. I don't want to discount anyone who had a bad experience because I realize that happens, but things with our transaction were fine.
Do not order from this company! They don’t show negative reviews on their listings, and for good reason! I ordered what was supposed to be an amber brown light fixture, but I opened the package to find a neon orange light. I was charged as soon as I made the order, but it wasn’t shipped until a month and a half later. It conveniently came into stock the day that I tried to cancel my order for the second time.
I ordered a light fixture that said it was listed but it arrived with no listing sticker showing it was tested and safe for install. The electricians let me know it's not safe to install. Now I am out the cost of the fixture AND have to pay to have the electricians come back. Scam website. Do not use.
This company is a scam.Sold a product that wasn’t in stock. I wasn’t given notice at the time and a week later reached out to them to ask where my package was. Here’s the response:“We are sorry that the fixtures you purchased are out of stock currently, and it is expected to be available in early January. Please be assured that we will arrange shipment as soon as the light is available. It takes 2-3 business days for the light to arrive at your shipping address from our warehouse in CA. Could you kindly wait a bit more?”I notice that the light is still available for sale a week later with no indication it’s not actually in stock. I bring this up and ask for my money back because this is shady practice. Their response:“Thank you for reaching out, and we sincerely apologize for the inconvenience. Occasionally, there may be a slight delay in the system updating product availability, and we’re very grateful that you brought this to our attention. We will report this to our technical department for further verification and improvement.If you are willing to wait a little longer, we would be happy to offer an extra 5% refund for the inconvenience. Alternatively, if you prefer, we can help you exchange the light for another fixture that is currently in stock. You can send us a link or a picture of the alternative fixture, and we’ll assist you in adjusting your order accordingly.”My options apparently aren’t getting a refund. My credit card company disagrees. I don’t know what’s going on with this company but this is effectively a scam and I advise anyone to avoid them entirely.
Fixtures come unassembled. Figuring I would probably foul up assembling the fixture, I decided to return it. They require you to pay for shipping (expensive for a fragile item of this weight) and for you to send 4-6 photos of the item showing the fixture parts, the packing, the box and the shipping label before they'll approve the return. Obviously they make it as difficult as possible to return the item and hope you won't bother. I'm going to try to assemble it, and based on other reviews I half expect the bulbs not to work. At that point, I'll do my best to ship it back and hope for the best.
Horrendous customer service. Called and emailed over multiple business days with no response until almost a week later. Nobody answers the phone number provided on the website. Website also states easy returns, but they wanted to charge me $600 in shipping on a return of 3 lights. The lights shipped to me from NJ but they required me to return ship them to CA and I am on the East Coast. I cannot stress enough how frustrating this transaction has been with the shipping charges and complete lack of communication from their customer service team.
These one star reviews are bizarre. Customer service from this company was great- the ceiling light I wanted was listed on their website as being on backorder, so I emailed to ask if they had any idea when they would be back in stock. I got a reply the same day telling me approximately 4 weeks. We ordered the light, and almost exactly 4 weeks later we received a shipping notification. They were responsive, and the light we purchased was gorgeous and easy to install.
I was very disheartened by my experience. I ordered lights, needed to return them the next day, and was charged $500 in return shipping. The website is severely misleading. It is very bizarre they were trying to pay me to keep the items when I could not use them. Now I am out $500 and have no light fixtures. I called 10x and no one ever responded.
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Founded in 2010, LightFixtureUSA have curate a comprehensive lighting website, offering a diverse range of lamps, fixtures, and LEDs sourced from our specialized manufacturing facilities. Our company proudly operates its own vintage modern lighting manufacturing facilities across the USA, Mexico, China, and Vietnam. Your satisfaction is our priority, and we value your feedback immensely as it enables us to enhance our operations for you and fellow customers. Please take a moment to share your honest thoughts. Whether it's praise or constructive criticism, we welcome it all. If we've exceeded your expectations, we'd greatly appreciate a positive review!See more
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