Do not purchase from Light Fixtures USA. I ordered lights based on the photos on the website, which were way out of proportion for the size they actually were (they appear larger in the photos on the site and the scale is completely off). I requested a return fully ready to pay return shipping, but was told that the lights I ordered were not from their warehouse and that I must have ordered from another site, which I did not. The box label came from a UPS Overgoods location, which in my own investigation with UPS, is a department where damaged boxes get re-labeled and sent to the final destination.Light Fixtures USA opened a claim with UPS, but I had to continually follow up and hound them about answers. Either the package is lost/missing and you give me a full refund, or you believe me and allow me to ship back the lights I have that match your SKU and website description. Three months later, after continual prodding and no conclusion from UPS, Light Fixtures USA all of a sudden believes my side of the story and accepts my return request, but requires me to pay for return shipping. So, they basically want to have their cake and eat it, too, dragging out this situation for three months, claiming they "can't" accept returns that don't come directly from their warehouse, but then when they realize they will have to give a full refund for a lost package, they now want the lights back at my expense.I should have kept my mouth shut when the "customer service" rep constantly questioned me about buying these from another website and allowed them to file a lost package with UPS. Instead, I insisted I had lights they could re-stock and re-sell for the refund and got penalized for the honesty.Not to mention, it's been three months and a total energy suck...
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Founded in 2010, LightFixtureUSA have curate a comprehensive lighting website, offering a diverse range of lamps, fixtures, and LEDs sourced from our specialized manufacturing facilities. Our company proudly operates its own vintage modern lighting manufacturing facilities across the USA, Mexico, China, and Vietnam. Your satisfaction is our priority, and we value your feedback immensely as it enables us to enhance our operations for you and fellow customers. Please take a moment to share your honest thoughts. Whether it's praise or constructive criticism, we welcome it all. If we've exceeded your expectations, we'd greatly appreciate a positive review!See more
