I loved the style of a lot of light fixtures on this website and was so excited when I ordered one. When it arrived, we checked to make sure nothing was broken or bent during shipping and everything looked good. We didn't have a chance to install it for a couple of months and kept it safe in a closet. Two days ago, my husband had time to install it, which also included taking apart our bed to move it out of the way and taking down the old light. He had the light from Light Fixtures USA wired, put in new bulbs, and one didn't work. We tested it with another bulb to make sure and it didn't work either.We did not want to re-wire the old fixture and re-assemble the bed only to have to do it all again, so we spent our evening finding a new fixture locally and installing it. I contacted Light Fixtures USA to tell them what had happened and they did not care. At all.I received two emails spaced 24 hours apart offering no help and making ridiculous requests. First, they wanted a "picture of the damage," which cannot be photographed. What do they want, a photo of the not lit up light. It's wiring damage or something with the socket. Then, they wanted me to use an electric pen (which we do not have) and take a video doing tests on it, all while knowing that we had to buy a different light to install. It's ridiculous to think that we'd sit there without a light and our bed un-assembled for days and days while they "troubleshoot" this broken light fixture. Stay far away from this company! Even if you try to do a return within the return window, it sounds like they will run you around in circles doing everything they can to not accept the return. I had a few other fixtures picked out from them that I was planning to buy soon and I'm so glad I didn't. The light fixture is still packed in the box (ready to be sent back) now in our trash pile for the dump this weekend.Update: They finally refunded us, but only after making us break the glass, cut the wires, and send pictures of it. It’s so gross and wasteful. You’d think that if they don’t want the product back they’d at least allow you to give it to Habitat for Humanity or something where an electrician might volunteer their time to fix the fixture.
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Founded in 2010, LightFixtureUSA have curate a comprehensive lighting website, offering a diverse range of lamps, fixtures, and LEDs sourced from our specialized manufacturing facilities. Our company proudly operates its own vintage modern lighting manufacturing facilities across the USA, Mexico, China, and Vietnam. Your satisfaction is our priority, and we value your feedback immensely as it enables us to enhance our operations for you and fellow customers. Please take a moment to share your honest thoughts. Whether it's praise or constructive criticism, we welcome it all. If we've exceeded your expectations, we'd greatly appreciate a positive review!See more
