Before changing to Lighthouse credit union I was a member for more then 20 years. They changed hands never notifies me or sent out new cards. Then wanted me to pay for the new card to be sent. Once I got my card I thought it was set up said everything was all set and card was activated. I attempt to use my card at the ATM only to have to call multiple times to have my pin reset and again nothing. I attempted in November to close my account and they failed to do so. In January I received notice I was overdrawn. I again called to confirm the account was closed in November. I’m December they allowed a withdrawal on a closed account and charge me. Now they say O have to chase down the funds for their incompetence. It’s been a nightmare to do business since Lighthouse took over. Such a shame because NECU and all the employees in Berlin are amazing local people who pride themselves on professionalism and integrity too bad the professional conduct of call center staff and follow through is horrible. Good luck to all the costumers who have accounts with them.
Claim your business profile now and gain access to all features and respond to customer reviews.
