Review Time
If it wasn't for the branch manager, Kelley Davis, in Sanford, ME, I would have taken my business account elsewhere. My card was compromised, and when I was called about the fraud, only 1/3 charges was removed. I followed up with 2 more phone calls to Lighthouse, and the charges still were not removed. It wasn't until my husband went in person to see Kelley, that she had all the charges and fees removed immediately. She is worth her weight in gold! :)
Generally poor customer service, any communication over the phone was really difficult. Lots of dropped balls...trying to figure out why my wife could no longer pay the auto loan bill electronically as she had been for years, hours of being on hold, transferred and talking to multiple people just to try and get paper statements, which never came to fruition even though I sent extra money to facilitate this. Missing payments because as it turns out they were sending notices to a electric account I'd never even opened, still unclear how that ever came to happen. Last but not least, they lose my title apparently because I never received it, they said they mailed it...and I'm told I'll need to go to the state and get a new title. Based on my experience choose a different credit union, can't see how this one will stay in business
I made numerous communication attempts with Lighthouse including phone messages and emails. The employee who originated my account never returned my messages. After about 6 weeks, I finally connected with a wonderful employee who helped resolve the issue I was having in setting up my account.
My husband and I came in to do some a CD transfer. Before we left we not only fixed or CD but was helped to earn more money for our investment into a premium savings account. Anne Leblanc was both Knowledgeable in our questions and answering them, and offering us a way to make extra money. She is an asset to Lighthouse Cr Union. Thank you Ann!
Before changing to Lighthouse credit union I was a member for more then 20 years. They changed hands never notifies me or sent out new cards. Then wanted me to pay for the new card to be sent. Once I got my card I thought it was set up said everything was all set and card was activated. I attempt to use my card at the ATM only to have to call multiple times to have my pin reset and again nothing. I attempted in November to close my account and they failed to do so. In January I received notice I was overdrawn. I again called to confirm the account was closed in November. I’m December they allowed a withdrawal on a closed account and charge me. Now they say O have to chase down the funds for their incompetence. It’s been a nightmare to do business since Lighthouse took over. Such a shame because NECU and all the employees in Berlin are amazing local people who pride themselves on professionalism and integrity too bad the professional conduct of call center staff and follow through is horrible. Good luck to all the costumers who have accounts with them.
Joined my boyfriends accounts about a year ago and has not been a pleasant experience since. First, the lady at the counter had no idea how to simply add someone to an existing account and issue a debit card. In doing so, she disabled the existing joint owners card by accident so had to issue him a new one. Neither one worked and required several return visits. Next issue is the overdraft fees being charged on pending items that drop off, but the fee does not. My statements show numerous fees with a positive balance after the fee is taken so how can a overdraft fee be charge when the account is actually in the positive? Seems illegal to me but they continue the practice. Latest issue, mobile deposits and their junky mobile app. The app kept saying it wouldn't accept the mobile deposit because it didn't say "Mobile Deposit" which it clearly did, but I assume it just wasn't picking it up. Wrote out a whole new check and did it over only to keep saying it wasn't endorsed correctly when it clearly was. Checked my account balance this morning and now I have two deposits! I have no idea if one check went in twice or if it took both deposits, but either way the app repeatedly said it wouldn't accept the deposit. These were rather large deposits also. If I can convince my partner to move, I'm pulling out and going somewhere else.
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