Ordered a wall light at the end of May for a renovation project. The electrician was only able to install it by mid-July. There was a fault with the LED strip. I emailed the company asking about the procedure to return the item & get a replacement. They did not reply. I checked their website, which stated that they do not accept damaged items after 30 days. It also stated that no attempt can be made to install a product which needs to be returned. So how do you know if the product is faulty if you aren’t allowed to install it?
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