Name: lighting-direct.co.uk
Telephone: 000000000
Rating: 4.3

Carroll S. Guest

Terrible experience with my order.

My experience was terrible. I ordered 7 lightshades when I moved, having previously ordered one from this company 6 months ago, which I loved. I wanted one for each room. First, it took a month to receive the shades after I inquired about them. When they finally arrived, the sizes were completely different from what was listed on the website, and 3 were damaged. I attempted to return them, only to discover that it would cost £7.50 per box (they sent 5 boxes), totaling £75. I reached out for assistance, explaining I am disabled and cannot go out, and received a prompt response from a representative who said they would arrange FedEx for the return. I waited all day, but nothing happened. I emailed again with no response, called with no answer, and requested a callback that never came. They have effectively ignored me. I strongly advise against ordering from this company. I am now stuck with £300 worth of lampshades that would cost £75 to return. If everything had gone as planned, I would have exchanged them, but I will never deal with this company again. If you're thinking about making a purchase, please avoid them.

Date of experience: Jan 20, 2026

BP13 Guest

3 months ago

Received damaged flood lights and no response

I received a flood light that was damaged. After reaching out, they sent a replacement a few days later, but it was even more damaged than the first. I can't initiate a return since the first one is marked as returned. Despite sending four emails requesting a refund, I haven't received any response and have now lost the money I spent.

Date of experience: Dec 06, 2025

MrDemoniak49 Guest

3 months ago

Excellent Products

Excellent products. The team kept us updated throughout the entire process from purchase to delivery. The items were well packaged to ensure their safety. I would certainly recommend!

Date of experience: Dec 06, 2025

Jayson Anderson Guest

3 months ago

Impressed with the Service

I am truly impressed with the service. I placed my order for the bulbs at 6pm on a Thursday, and they arrived in less than 24 hours! The packaging was also recyclable. I highly recommend this service and will definitely use them again.

Date of experience: Dec 05, 2025

OF81 Guest

3 months ago

Quick Delivery

Quick delivery, and the item was exactly as described at a great price.

Date of experience: Dec 02, 2025

CA3 Guest

3 months ago

Rapid Delivery and Accurate Description

Rapid delivery and the lights were just as described. Installation was straightforward, and the magnetized unit will make changing the batteries easy when needed.

Date of experience: Dec 02, 2025

Samuel Smith Guest

3 months ago

Delivery Issues

I received only one of the two lamps ordered. No explanation was provided, so I reached out to the service, and they informed me the second one would arrive in the third week of November. Now it's December 2nd, and I still haven’t received it. They now claim it will be delivered sometime in January. It's frustrating to have to follow up, and I have little faith in the arrival of the second lamp. I would prefer to return the one I received and purchase a pair from elsewhere. The originals were ordered at the end of September.

Date of experience: Dec 02, 2025

SB Guest

3 months ago

Worth the Wait

The wait was worth it. Great light and good value.

Date of experience: Nov 29, 2025

Guy H. Guest

3 months ago

Prompt Delivery

I ordered lights at 5:30pm and they were delivered the next day by 10am. Fantastic service. Thank you!

Date of experience: Nov 28, 2025

RC79 Guest

3 months ago

Impressed by Delivery Speed

I was amazed by the delivery time; I ordered at 5pm and received my items before 3pm the next day. The price for the light fitting was great, and it looks fantastic.