The company (Lightning Garage Repairs) said that I would get a free estimate once the repairman checks out the problem and that someone would be here between 3-5 p.m. I got a text from Matthew that he would be there a few minutes after 5 p.m. but did not arrive until closer to 6 p.m. Matthew tried to tell me it was the motor without really looking at anything but the remote but them after I moved my car, he just reset the system by unplugging and pushing some buttons. He also told me that i needed to change the springs for $199 with labor and that the reset was a temp. fix and still needed a motor $1300 but service call would be $40-50 if I did not do it now. When I said no for now, he then told me that he was charging me $180 for the service call which he originally said was $40-50 since he fixed the issue which was less than 5 minutes. I told him that his office indicated that I would get a free estimate before repairs and that I thought he was just seeing what was wrong. I also felt that $189 was unreasonable and that he never gave me an estimate of the costs. He become very rude and threatening and then said that he was going to unfix the reset and pulled the electrical cord. While I would be willing to pay the $50 service call as he really did not do anything even though his hoffice said it was a free estimate before any repairs and I wanted to call them first but he ten said, he would take $150. I refused and he got extremely angry. I reported this to the company as his rudeness was inappropriate. As a single, older woman, his threats were extremely inappropriate and I felt unsafe so I am warning all not to use this company
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