Hello,A technician arrived to “balance” my garage door and immediately quoted $475.• Before performing any work, he tried to open the door and broke the drum and cable, which led to a new quote for repairs.• Upon further inspection, he offered to change the springs and quoted $1,050 for repair. I asked for a clear breakdown of parts and labor, but this was not provided.• He then convinced me that “everything would work beautifully” if we fixed everything. I reluctantly agreed to a $650 charge.• After changing only one side of the drum and cable (not both), the cable snapped again. The technician called to say the track now needed replacing for $1,250.• I became convinced the technician was not resolving the core issues and was blaming multiple unrelated parts while failing to complete the basic repair.• We heard the door drop at least twice during service, suggesting possible panel damage.• Despite a lack of resolution and additional damage, the technician still charged for the visit.Main Concerns• Unclear and changing pricing with no transparent breakdown for parts or labor.• Technician appeared to misdiagnose or create further damage.• Service did not resolve the original problem, and in fact, additional issues developed.• Technician was paid despite the failed repair, poor communication, and further damage to the door.• This experience was frustrating, disappointing, and did not reflect professional or trustworthy business practices.Resolution Requested• Refund for inadequate and damaging service, or at minimum, a substantial discount.• Written explanation and itemized invoice for all attempted repairs, parts, and labor.• Assurance that internal procedures for pricing, diagnostics, and customer service will be reviewed.This experience was unacceptable, and, if unresolved, I plan to share this review publicly and report to relevant consumer protection agencies.Not only that he damaged our wall and installed the wrong spring Sincerely,Shenouda
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