I would not recommend LightRx based on my experience. I purchased a procedure with the promise of results, but the treatments have not worked as I was told they would.On top of that, the customer service has been extremely disappointing. I had an appointment scheduled for August 22nd at 2:30 PM. Due to heavy traffic, I called ahead to let them know I would be about five minutes late. Instead of being understanding—especially since I am always early for my appointments—I was told that if I was even slightly later, I would need to reschedule. When I arrived at 2:37 PM, after driving an hour, I was told I could not receive my full treatment.This was especially frustrating because on multiple occasions I have been left waiting when the provider was running late, and I’ve even heard staff mention how slow they are and that they have no clients until closing. Clearly, the “five-minute policy” is not applied fairly or with any consideration for the customer.Overall, I feel the services were misrepresented, the treatments ineffective, and the way I was treated was unprofessional and inconsiderate of my time. I will be disputing the charges and sharing my experience so others are aware before spending their money here.
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