I agree with the negative reviews! There was a change of staff at my location. I originally discovered Light Rx on Groupon in 2020. I had no idea what any of this was. After a phone consult Iasar lipo explained, but names are only used by Light rx.After paying for a facial procedure the last site supervisor or whatever they are called,recommended When I came in to start treatments 4 face told by the "new supervisor " the facial Treatment paid for wouldn't be enough for my severe facial issue. So, while I was feeling humiliated, I was then told I should apply for a loan to have more. Since covid. I had a bit of problems with credit. So.. I wasn't even thinking I'd need to address this issue. But, as I was lying flat on a table getting a lipo Treatment she came in the room with her laptop and proceeded to apply for me. Look, when u put someone,in my position who now feels horrible about how she looks, what would u do? I was informed I was approved, asked a couple irrelevant questions. Her laptop was put in front of my face ( still lying flat down) and told to sign here. Sign what? Never was I given terms of a loan,how much the loan was, the interest rate, nothing! Leaving, I received only one piece of paper. Which was folded and used to write my next apt. It wasn't until I got home and recovered from the big blast to my self esteem that I opened the paper. It basically looked to me and later confirmed a loan, in my name was taken out in the amount of 35 000 dollars! It stated this was paid to Light Rx on that day! I called and spoke with the same person and asked about the charges. I was then blatantly lied to about it, or at the very least, talked around my clear questions! Even after that conversation,I had no idea about any of my concerns. I never received ANY DOCUMENTATION RE: " THE LOAN" WHICH I LATER FOUND OUT THE ABOVE DETAILS! When I inquired for more info, I was only given a phone number. Seriously folks..I've had loans and this was in no way handled properly. I'm not even going to into how many times I called flat number with rude people who did nothing to help me.. Also during 2 of the first calls I was told it was voided nothing to worry about. No lie!!! Then after about 6 weeks or so I received an email mail I was late on a payment and I needed to pay 456 dollars? That amount maybe iff a few bucks because I'm writing this late in the evening and need to review exact amount. My credit took a hit! I received papers much much later! After yet another call to " UNIVERSAL LOANS" I finally found out the amount above was indeed already paid 2 th As it was the year Id been going there , I struggled with severe illnesses couldn't when start the tx bought on Groupon.Lazar lipo...I had an autoimmune disorder. When I reported it I was told I'd need a Doctor Clearance which I nwver got yet allowed to schedule Apts. At the time I started, the facial treatments"were not explained" microneedling for example. Disguised by names such as Viva this or that. Never. Ever was I told the first treatment would be just that! I'm a laymen I didn't know! For awhile I couldn't even get a facial treatment, the "machine was broken " Then one day I show up for a treatment for lipo, did nothing, btw..and was told machine fixed, cannot give me a little anesthetic, but go ahead with a treatment.I again blindly trusted went back got hooked up and was crying before it was over. It was only after, I was told that was indeed microneedling! I had a very bad reaction ( autoimmune issue") I called to tell them this. I was told I would just be able to get one facial treatment, they offered at that time.so...I already paid for that??? I asked for a refund, told it was requested. 30 60 days they said! After credit hits, several calls, to the site and cooperate office and Never ever got to talk to a Supervisor of Light Rx 6 requests. Each time told this was a regional supervisor who's always traveling and it could be 2 weeks before I'd hear from her! 3 months never did. 3 months more calls, finally yes, a refund but only for the amount of the loan I didn't I approve! Nor the 15,000 plus I paid!!! What???? I'm offered to swap mone I'm told with other treatments! I already started reputable treatments with qualified professionals.I'VE been kind to not mention the name of the person with, horrible communication,and way more of that regional manager. I already told them I wouldn't step foot back there or talk to her! A staff who was good at her job from my experience offered treatments replaced. I've yet to go back. Because I received that one aweful tx. They used that to deny what I paid for..Refund for loan paid to them only. So, my credit hit,my self esteem worse,a victim of unethical business practices, denied return calls from Any supervisor...seriously..who else issues? Let me know...Horrible on each and every level, learning consumer fraud as well...u
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