I purchased a laser hair removal package over a year ago. I never used the services due to Covid cases increasing. I called the main office 3 times to request a refund almost 2 months ago and was given the run around. I was put into someone’s voice mail and never received a call. I called this week and was told to call the local office in Saint Louis as the number I have been calling was “only a call center”. I left as message at the office and still have not gotten a return call. What is the problem here? Do I need to report them to the BBB? It looks like this is a common theme in their company. I just want my money back!! Put a review on Google and received a reply stating I would get a call from a manager. 2 days later..no call, again!!
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