Originally, I went to LightRx to get my facial and neck hair removed by laser treatments. After 3 years of torture and scarring, I had to give up as there are some patches of hair on my face that will not fall out permanently. I am a man so the hairs on my face and neck are too thick and coarse for their lasers to make fall out permanently. Now I have to live with my face looking dirty around my mouth and jaw areas where some patches of hair never fell out. I have a very high tolerance for pain but found their treatments to be almost unbearable. Once I got to setting 19 out of 20 on their laser machine, I received a 3rd degree burn on my left side of my face. It's been about two years since that treatment and now the burn is a white scar. The treatment also left scarring all over my jaw and sides of my lower face areas. Thus, I recently went back to LightRx to see what kind of treatments they had to help alleviate this unsightly condition. I was recommended their Venus Viva treatment so I bought a package of 3 treatments. Little did I know, I was buying a package of 700 "pulses" from their Venus gun, not actual treatments. On the invoice they sent me, it just said "3 Tx" so I assumed that was full treatments, especially since the sales consultant confirmed this to me (I tried to attach a copy of this invoice but Google doesn't accept PDF files). Never once did sales consultant mention anything about "pulses." The first two treatments went fine as the tech did my whole face. However, on the third treatment, the tech stopped after doing half my face and informed me that I was out of pulses. I didn't know what to say. She then informed me that I could buy another package of 700 pulses for $1,400. I told her that wasn't something I was interested in because I didn't see any results from the first two treatments so why would I waste more of my money. In my mind, the right thing for a business to do at that point would have been to offer me just enough pulses to buy to at least finish the other half of my face. The misleading marketing and services that don't work at this company left a bad taste in my mouth. They seem to be more interested in inflating their bottom line than about helping their customers.
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