During my initial consultation with Lara on February 24, 2023, I felt humiliated when she closed the blinds, put on gloves, and said, “This is the part of the consultation where you stand in front of the mirror, pull your pants down, and show me what parts of your body you don’t like.” Although I told Lara I was dissatisfied with my entire thigh, including the back, she assured me I would see improvement in the back of my thigh with Venus Legacy treatment of my inner and outer thigh. After purchasing this package, I returned February 25, 2023 for Venus Legacy treatment with Jenna at which time we discussed treatment goals. Jenna informed me I would not see change in the back of my thigh unless I added Venus Legacy of this specific area. After consulting with Lara, she was able to get me a “deal” on this additional treatment area and full leg laser hair treatment. I feel very deceived with the inconsistencies in treatment recommendations which resulted in an additional up sale after my initial purchase. The staff failed to maintain dignity, privacy, and respect during clinical care. Staff members remained in the treatment room while I was dressing and undressing. They were not careful to keep untreated parts of my body covered with a sheet. During a treatment, one of the staff members asked me, “Why are you even doing this?” When I informed Emily S. the laser temperature was too hot, she said, “I guess I can turn it down a little.” My first laser hair removal treatment was March 20, 2023 with Brianna M. She completed the treatment prior to having me sign the consent form.During most sessions, the staff’s laptop was left open on the counter displaying a multi-colored screen. On June 15, 2023, Emily S. briefly left the treatment room and her laptop was left open. It was then I realized the multi-colored screen I had seen previously was the patient schedule that contained patient names, scheduled treatments, monies owed, and scheduling notes. Personal information was unnecessarily disclosed and privacy rights were violated.
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Whether you want to drop a dress size, melt fat, target cellulite, tighten skin or turn back the hands of time, or say goodbye to unwanted hair, our team will customize a plan using the latest medical devices to help achieve your goals.
