I ordered lights and fittings from this company on 29/11/2024, trusting their promise of a 2–4 day delivery as stated on their website. It has now been well over that time frame, and I have yet to receive my items or any updates regarding my order.Despite reaching out to their customer service team for clarification, I have received no meaningful communication or resolution. This lack of transparency and responsiveness is extremely frustrating, especially as we are working on a tight deadline.If a company advertises specific delivery timeframes, they should honour them or at least inform customers promptly about delays. At this point, I am left with no option but to consider cancelling my order and requesting a refund.I expected better service and reliability and, unfortunately, this experience has left me very disappointed. I would not recommend this company.
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UK-based lighting experts Niki Wright and Scarlett Hampton founded lights&lamps to bring innovative, design-led lighting solutions directly to customers for the first time.
With over 25 years of combined experience in designing and developing best-selling lighting collections for the British high street, lights&lamps is the go-to brand for stylish and high-quality lighting. Our expertise in materials and construction ensures that every product is well-designed, offering the best value and quality across a range of contemporary styles.
We strive to match market-leading designer brands in terms of quality and design, while catering to budgets of any size. At lights&lamps, product design is our passion and we continually innovate with various materials to take the lighting industry in new directions.See more
