I called in because I received a standby router due to stock issues with the one I was supposed to get. This wasn’t a problem for me, as I still got broadband on the installation date! I followed up to check when the router would be replaced, and it’s set to arrive on Tuesday. I found the support team to be very polite and helpful during my calls. The engineer was excellent, cleaning up after himself, and the representative I spoke with today was also very courteous and accommodating.
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