Review Time
A respresentative who was dealing with us at Lightspeed has been spot on. He has continously kept us informed of updates, very polite, clear, infotmative, extremely accomodating and makes the transition to Lightspeed feel worth it for the customer service side alone. His name was Paolo
My inquiry was addressed quickly, and I received a callback within 10 minutes with an update, which is impressive, especially as many companies fail to do this nowadays. I've only been with the service for a couple of months, but the experience has been excellent overall.
We have been using the service for about a year now. Based in Essex, speed tests consistently show results between 400 Mbps to 700 Mbps, rarely going below that. However, when multiple people are gaming online simultaneously, the internet can struggle a bit and lag can occur at times. Overall, though, the internet performance is quite good, and I would recommend it!
I called in because I received a standby router due to stock issues with the one I was supposed to get. This wasn’t a problem for me, as I still got broadband on the installation date! I followed up to check when the router would be replaced, and it’s set to arrive on Tuesday. I found the support team to be very polite and helpful during my calls. The engineer was excellent, cleaning up after himself, and the representative I spoke with today was also very courteous and accommodating.
The setup was straightforward, and the aftercare has been commendable. I received a call checking on how things were going, especially since we had issues in certain areas of the house. On the same day, I got a callback with several options for resolving the issue. The representative was very helpful!
My questions were addressed perfectly, and I received a text with a useful link. The representative who assisted me was delightful, articulate, and very polite. Additionally, when I spoke with another representative about renewing a contract, they were also courteous and went above and beyond to help me secure a great deal. Thank you very much! The service is reliable and offers impressive speeds.
Claim your business profile now and gain access to all features and respond to customer reviews.
