I lost my mobile phone, and I made a claim and I provided all documents that I was asked for like proof of purchase from the company that I bought the device from. I sent it alone with a proof of payment from my credit card statement that shows this transaction. they also asked for proof of usage from my network and proof of barring also from my network. moreover, I was asked for proof that I registered the phone lost at immobilise.com which I also did. I also provided all proof about the circumstances that lead to lost of the phone. I also provided proof of payment from the coffee shop I was in at that time. after providing all that I was asked to provide, they asked me for the company that I purchased device from its VAT registered number. I contacted the company, and they told that they are not VAT registered as they are not required by law to be registered as their turnover is below the minimum required. I contacted the insurance and I informed them and they sent me an email after that, that all the documents that I sent it to them were accepted except the proof of purchase because the company that I purchased the device was "not reputable retailer'' which is really funny. I contacted the shop and they basically laughed as they are registered company with a legal licence to sell new and used phones and they have full trading license. I have been its customers for many years. their customers reviews online is perfect with 4.4 rate out of 5 on google review unlike Likewise which has very bad review 1.4 stars out of over 700 reviews. their reviews are really appealing. I contacted them and I raised a complaint however they still insist in their position.
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