Terrible company, it takes 48hours or more to get a response through the app and it’s been almost 3 weeks back and forth. My screen has smashed and water got into the phone, they said they would replace but require receipt. Provided it and then they wanted proof of usage from network provider provided that and now they said they need a picture of the side of the box??? Why I don’t know but I think I have got rid of the box after I opened it. Now I’ve been reading all their reviews and worried it might be an excuse now not to repair/exchange the phone.
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