My sons phone had water ingress issue. No problem it's covered. Went online to submit a claim and the only option was a replacement phone. Obviously they knew the pixel wasn't repairable which I knew this. They wanted to do a direct swap for my phone when I payed the excess. My excess would be £99 which is pretty much the same price as if I purchased a refurbished phone online.Why did they put my excess up as previously I have payed £39?. So all in all absolutely no point having this insurance.
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