I strongly advise avoiding this company. I ordered two pairs of boots (£140) from Lilah Mae London, thinking it was a UK-based brand. The boots I received looked nothing like the photos on their website — cheap, poor quality, and completely different in style.When I complained, customer service admitted the items were not as expected, but refused to resolve the issue properly. They gave me two unfair options: • Keep the wrong items and only get a 35% refund, or • Pay for expensive tracked shipping back to China (not London, despite their branding) to get a refund.After researching, I found many other customers on Trustpilot with the same experience. It appears to be a pattern: advertise stylish products, send poor-quality substitutes, then make returns so costly and complicated that most people give up.This feels misleading and dishonest. Please be careful before ordering — don’t be fooled by the “London” name.
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Founded by sisters. Inspired by women. Rooted in London.
Since 2000, Lilah Mae London has created timeless womenswear with elegant silhouettes, exceptional quality and thoughtful design. Family-founded and women-led, we celebrate 25 years of loyalty, trust and refinement – clothing made to live with you, not just for the season.