Review Time
The items were produced and shipped from overseas, and they did not match the description at all; they were far too small. I received multiple apologies, but that didn't help! I was offered refunds of 10% and then 30% off a purchase of £60. Ultimately, I chose to return the item to the overseas location, which cost me £30, only for it to get stuck at customs since early November. It's still there. After investigating, I discovered that customs was waiting for payment from the company, so I sent screenshots to the support team and finally received a full refund. This has been an issue since early October.
The quality was extremely disappointing and did not match the advertisement at all. Contrary to claims, it is not a local family-run business. I regret not checking reviews beforehand and opted not to seek a refund after hearing about others' experiences. This has been a valuable lesson learned.
Products were manufactured and shipped from overseas, and the item did not match the description; it was significantly smaller than expected. I received multiple apologies, but they were of no help! I was offered a 10% refund on a £60 purchase, later increased to 30%. I chose to return the item internationally, which cost me £30, only for it to be stuck in customs since early November. After investigating, I discovered customs was awaiting payment from the company. After sharing screenshots with the support team, I finally received a full refund. This entire process has been ongoing since early October.
I suspect this site is a scam. I purchased a jacket, but the quality was horrendous. They only accepted returns if sent back to the overseas location, which would cost more than the item itself. I found the same item on another platform for half the price! It’s a terrible company, and I advise against making a purchase. I hope they are shut down, as their practices seem unethical.
Avoid this company at all costs. The order took a long time to arrive and was completely unsatisfactory upon arrival. I returned the item to the address on the package and made the purchase via a payment service, but I am still awaiting a refund. They offered me a 10% discount on the product. They later claimed they had not received the returned item, despite me providing proof from the post office. Still waiting for resolution.
I had some doubts about the Rosamund bag during checkout, particularly regarding the sale color, but it turned out to be much nicer in person. It even had that authentic leather scent upon opening. It arrived neatly wrapped in paper without plastic, which I truly appreciate. Such small details can really enhance the overall experience.
I rate this company with 2 stars because I believe their website is intentionally misleading, claiming to be a local family business while only revealing the overseas return address when customers seek full refunds. They claim to care about carbon footprints but make return costs exceed the original item price! Their initial offer to let me keep the item with a 10% refund was firmly rejected. After several email exchanges, I was eventually offered a replacement jacket at no extra cost without needing to return the original, which was too small. I awarded the second star for sending me another item, which might be acceptable in the summer, but it certainly doesn't meet the description of a 'waterproof jacket.' I didn't expect it to arrive, so there's that. If you feel misled, persist in seeking resolution. I also noticed their website claims a Trustpilot score of 4.5/5, while in reality, it’s below 2!
Do not risk wasting your money. The name suggests a local business, but the jacket I ordered shipped from overseas and took four weeks to arrive. It looked nothing like the advertised item; it appeared very cheap, was oversized, and I doubt it would be waterproof as claimed. They say returns are free, but the fine print indicates that customers must pay customs and international shipping costs, making returns impractical. When I raised my concerns, they said they couldn't guarantee a perfect match and discouraged me from returning it for environmental reasons, offering a 10% refund instead. It’s absurd to market items that may end up in landfills while pretending to care about the planet. I asked for a larger percentage refund and left it at that. Save yourself the hassle.
This is a total scam. The website is misleading, claiming to be local when it is not even based in the country. I ordered a jacket that was supposed to arrive within a week, even receiving a tracking number. After several vague responses from the company, they finally provided an international tracking number showing it was coming from overseas. I tried to cancel, but they refused. The jacket is poorly made, nothing like the photo, and the zipper feels flimsy. I requested a refund, and while they offered one, the catch was that I had to pay for the return. They preferred to 'avoid returns for ecological reasons,' offering a 10% refund to keep the item. After much negotiation, they finally agreed to a 45% refund. The jacket will be donated, but it truly belongs in the trash.
I feel utterly deceived by this company. It is not a local business as advertised; it is based overseas. The product quality is cheap and far from what I paid, and it is nothing like what was shown in the advertisement. I strongly advise against using this company. How do they continue to operate with such poor standards?
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Founded by sisters. Inspired by women. Rooted in London.
Since 2000, Lilah Mae London has created timeless womenswear with elegant silhouettes, exceptional quality and thoughtful design. Family-founded and women-led, we celebrate 25 years of loyalty, trust and refinement – clothing made to live with you, not just for the season.
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