Ordered a jacket directly from their website. Took an incredibly long time to be delivered then when the item arrived it was nothing like what was pictured. Paper thin fabric, no quilting between the layers like the item pictures in the site portrayed. Requested a return address and received the following reply;"Thank you for your email, and I’m sorry to hear that your order wasn’t quite what you expected.Exchanges and returns are, of course, possible within 14 days of receiving your item(s). Please note that, as stated on our website, we do not offer free returns. We also do not have a warehouse in the UK or Europe – only our central warehouse in China. We value our eco process, which is why we’ve chosen one centralised logistics point close to our factory.If returning isn’t an option for you, we also offer this alternative: since we prefer to avoid returns due to ecological reasons (CO2 emissions), you can simply keep your item(s). (For every three orders, we plant a tree worldwide.)We can then credit you 10% of your total order value back to your payment method (PayPal, Klarna, or credit card). You’re welcome to keep the item, or pass it on to friends or family.I hope this can be a good solution for you, Joanna"I've just lost the will to even bother with responding to the nonsense reply and hope they enjoy the money as much as I enjoy the jacket.
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Founded by sisters. Inspired by women. Rooted in London.
Since 2000, Lilah Mae London has created timeless womenswear with elegant silhouettes, exceptional quality and thoughtful design. Family-founded and women-led, we celebrate 25 years of loyalty, trust and refinement – clothing made to live with you, not just for the season.