I've always used LiLash in the past, as I've found it to be better than other comparable products. But the delivery and customer service badly lets them down. Used expedited shipping for the first time. Had to pay $25 for this. Was given a link with UPS tracking. The first estimated date for delivery was missed. Had stayed in all day for this. On the Monday, an attempt was made to deliver the item. But I was out. A link was emailed to me which allowed you to log on to the UPS site to update a delivery time and day. Only it kept coming back with an error with the tracking number etc. Couldn't get through to UPS help as it just kept saying it was busy. So got in touch with LiLash to try and resolve a delivery time and day. (No phone number on their website, just an email address). LiLash wouldn't help and just kept sending the same copy and paste job reply 'Delivery price just means it arrives quicker than free shipping...not help with UPS delivery day/time..' Great. Why even put the tracking and log-in info for UPS if it doesn't even work and you have no choice over re-delivery day or time?UPS then sent another email saying it was to be delivered next day. No way of changing this, so ended up taking a day off work to resolve this. Wasn't happy with the zero help from LiLash with even attempting to sort this out.Not good enough, for the amount they charge on products and delivery to basically leave it up to the customer to sort it out with UPS are their own, who are impossible to contact if you have a problem with delivery or anything else.
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